Account Manager

About BlueWave & aql

Our mission is to empower a better-connected society by providing innovation which enables and underpins seamless communications between cities, communities, people and businesses.

We’re the engine behind many global brands and have been a trusted hidden partner for tens of thousands of businesses from startups to scale-ups.

We handle millions of text messages a day, millions of voice minutes, hundreds of thousands of remote connected devices. We also are the enablers behind the first significant northern internet infrastructure, handling many hundreds of Terabits of capacity.

A common thread running through all of our products and services, particularly so during this pandemic, is that we’re enabling smart companies to get to market quicker with innovative services to help every sector work better.

About the role

As a BlueWave Account Manager you’ll be an integral part of the enthusiastic and driven aql group Account Management team responsible for building, developing and nurturing long-lasting trusted relationships with our customers. Reporting directly to the Customer Experience Director, you’ll be the lead point of contact for all matters relating to BlueWave and aql’s customers. The exciting and varied nature of the role will see you become a trusted advisor for our key customer stakeholders and executive sponsors. You’ll be responsible for ensuring the timely and successful delivery of our solutions according to customer needs and objectives.

The role will also involve cross-sell and up-sell complementary products to our customers, plus, evaluating and negotiating commercial opportunities that you’ve identified with existing customers. You will be accountable for meeting monthly cross-sell and up-sell targets, plus, forecasting and tracking key account metrics.

Although traditionally an office based role, due to the current climate, we are now working remotely with regular online virtual meetings and occasional days in the office when needed.

You will undertake comprehensive training to make sure you have the confidence to provide the very best levels of customer service. In return, we will fully invest in you to make sure you have a successful career with BlueWave and aql.

About you

You must be a people person with outstanding relationship-building skills, plus, proven experience in delivering exceptional customer care and focused solutions. You should be highly motivated, adaptable and commercially minded with the ability to juggle multiple account management projects while maintaining sharp attention to detail and keen analysis. Being a first-class communicator, presenter and influencer are also very strong attributes to bring to the role.

We operate in the fast paced communications industry, therefore a knowledge of this sector and strong technical understanding would be highly beneficial.

Experience needed: 0-1 year’s experience in the tech/telecoms industry (preferred).

Key accountabilities:

• Account management
• Customer support
• Technical support
• Customer request issue and escalation
• Sales support